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Netrac Service Management
Netrac Service Management
Netrac Service Management solution provides innovative service and customer impact analysis, used in conjunction with fault and performance management products to optimize service delivery practices and improve customer satisfaction levels.
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Overview
enlargeNetrac Service Management
Today's Communication Service Providers (CSPs) are facing the challenge of providing better quality of experience and service availability. CSPs are looking for service and customer centric solutions for managing service quality and customer level of experience.
Service oriented OSS (SOO) is TTI Telecom innovative unique solution for managing services and networks in a customer centric approach harnessing all levels of service assurance solution to provide a comprehensive service management solution.
TTI Telecom’s Netrac Service Management solution contains dedicated service and customer impact and analysis products as well as fault and performance management products that are enhanced with service and customer layers of information and functionality.
TTI Telecom’s Netrac Service Management solution analyzes and monitors services, Quality of Service (QoS) and business impact from a customer centric point of view. -
Benefits
- Reduce operation expenses by:
- Applying business and service oriented methodology to operation support systems.
- Prioritizing service affecting events and proactively detecting Service Level Agreements (SLA) violations.
- Focusing on valuable customers’ services.
- Improve customer satisfaction and reduce churn by Guaranteeing service availability and reliability.
- Proactively assure service availability and improve customer loyalty by predicting planned maintenance effect on services and customers.
- Reduce operation expenses by:
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Featured Products
ServiceImpact assesses the impact of various types of network data such as network alarms, probe information, Key Quality Indicators (KQI), and Threshold Crossing Alarms (TCA) on services and customers
A flexible and intelligent fault management system. It enables work processes automation, alarm correlation, and has an interactive Graphical User Interface (GUI)
Netrac PMM is robust, powerful, highly scalable network and service performance management system that collects and analyzes performance data from multi-vendor and multi-technology networks
