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Netrac Service Management

Customer requirements, competition, and the complexity of new networks and information systems are pushing service providers to move from the currently-used "delivery" management model where service management measures the performance of network components towards the “consumption” model that measures the success of the service delivered to the end user.

To create a “holistic view” of a service, CSPs have to model and measure network and non-network-related data to create reports from various measurement perspectives such as customer specific, service generic, and network components. These perspectives need to be considered in terms of where and when to perform the measurements, how valuable the measurements are, and the cost of the measurements in terms of OPEX and CAPEX.

To capture the user’s experience of the service as well as to understand underlying causes of potentially poor user service, the service performance management system should measure all the layers that provision services to the users. This is of particular importance in 3G and 4G networks where a number of layers and external systems are involved in delivering services to end users.

TTI Telecom’s Service Management solution promotes this holistic and customer-oriented approach to operations management.