OSS Transformation

OSS Transformation (OSS.T)

OSS Transformation (OSS.T)
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The financial and operational circumstances that Communications Service Providers (CSPs) have been driven to over the past few years have made OSS transformation an inevitable process: On one hand the financial atmosphere obligates operators to reduce expenses and strive for efficiency, while simultaneously, the burst in technology and service proliferation have left operational teams with tens, sometimes even hundreds, of management systems in a nearly unfeasible position to achieve efficiency.

In many cases, as part of a wider business transformation, CSPs consider OSS transformation not only as an approach for achieving operational objectives, but also as a catalyst to gain advantages on their competition from the aspects of customer satisfaction and retention.
 

  • The challenges

    OSS transformation presents significant opportunities for CSPs. However, the complexity and investments involved in such projects obliges CSPs to consider the following challenges:

    • Business Transformation Shell - OSS transformation should be aligned with wider business transformation activities and the process results should be evaluated with respect to impact on the business side.
    • Risk Reduction - CSPs should build a coherent OSS transformation plan to be able to keep the process on budget, remain on schedule and show ROI from the outset, and in each phase.
    • Proactive Approach - Identify current operational inefficiencies and anticipate future requirements to avoid an ad-hoc approach that provides only a temporary fix for operational challenges.
    • Customer-focused Solution - consider transformation not only as a method for achieving operational and business objectives, but also as a catalyst to gain advantages on the competition from the aspects of customer satisfaction and a long-term relationship with customers.
    • Future-proof Investment - The transformed OSS must be future-proof to meet the fast-changing markets and future service demands.

     

  • What we provide

    TTI Telecom offers a unique Service Assurance approach that facilitates a consolidated and integrated operations environment for the CSPs and sets the ground for a complete OSS/BSS transformation. This approach focuses on optimizing service providers’ value-to-risk factor in the OSS transformation project.

    TTI Telecom’s OSS.T approach is based on the company’s recent achievements in transformation projects utilizing the Netrac suite of products to present the following advantages:

    • Consolidated OSS - To eliminate OSS duplications, Netrac’s Service Assurance applications support fixed and mobile next-generation services on the same platform and is designed to consolidate stove-pipe systems.
    • Integrated Operations - Netrac’s pre-integrated applications, from middleware to the presentation layer, will help service providers integrate adjacent OSS functionalities such as Performance, Fault and Service Management under a unified system to optimize impairment resolution cycle.
    • Customer-focused OSS - Netrac OSS provides Customer Interface Management applications that bind traditional assurance applications with BSS-related customer retention functionalities.
    • Advanced Data Processing - designed to process carrier-grade, multi-domain data volumes and replace exhausted, time-intensive data processes.
    • Standardized Interfaces - Netrac’s suite of products utilizes standard and proprietary APIs to simplify the system architecture when exchanging events in multiple protocols and formats.
    • Industry Standards Compliance - Netrac complies with the widely used and accepted industry standards, such as eTOM and TAM, to provide a universal perceptive and to help reduce the complexity involved in OSS.T projects.
    • Future-proof Solution - Netrac’s OSS.T solution helps lower the system’s TCO (Total Cost of Ownership) and simplifies the introduction of new services with its powerful mediation and implementation tools.

    TTI Telecom’s OSS.T flexibility allows it to easily join forces with the industry’s system integrators and ISVs to fulfill the entire scope of the process.

  • Online Presentation

    The complexity and investments involved in OSS transformation projects obliges service providers to consider a wide range of aspects.

    This presentation highlights the benefits service provides can achieve from OSS transformation, defines the building blocks of a practical transformation process and emphasizes the effect of the integrated NOC on customer satisfaction.

     

     

    To learn more about how we can help you with your OSS transformation project,
    please contact our OSS experts

Presentation Practical Aspects of the Implementation of OSS Transformation

  • "We found in TTI Telecom a technologically leading solution that will allow us to have a unified system across France Telecom group and yet provide the specific needs for all different affiliates."

    Luc Henri Pampagnin,
    OSS domain manager - France Telecom

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